Empowering Remote Moms

As a results-driven leader with 20+ years of experience in customer success, remote work, and professional services management, I specialize in leading high-performing teams, driving operational excellence, and creating customer-focused strategies.

With a strong foundation in leadership development (Harvard Meta-Leadership Certified), I have successfully spearheaded initiatives that enhanced customer success, optimized processes, and scaled services in fast-paced environments.

I have a proven track record of:

🔅 Leading and scaling remote teams, driving both productivity and employee satisfaction.

🔅 Developing and implementing customer success strategies that increased retention and reduced issue resolution times.

🔅 Spearheading community-building initiatives, including remote-focused organizations, that fostered engagement and growth.

🔅 Leading the professional services departments at Realync, improving service delivery, and enhancing client satisfaction.

🔅 Collaborating cross-functionally to deliver solutions that align with business objectives and meet customer needs.

I am passionate about transforming operations, building engaged communities, and empowering teams to exceed expectations.

Remote since 2007.

Specialties:

Remote Work Leadership, Customer Success Strategy, Process Improvement, Team Development, Conflict Resolution, SaaS Operations, Leadership Training